Frequently Asked Questions

We are sure you will have lots of questions. Here we have tried to answer ones that we frequently get asked about

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We aim to post all orders placed before 1pm GMT, Monday-Friday the same day. 

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We offer a DPD courier option which guarantees delivery within 48 hours (excluding weekends). This service is available free of charge on UK orders over £100 in value.

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If your package is sent with Royal Mail, you can ask your postman or woman to leave in a safe place. If the order is sent with DPD courier, you will be emailed a one-hour time-slot and have the option to make any delivery requests via your email confirmation. Unfortunately, our team cannot make DPD delivery requests on your behalf.

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We’re here from Monday to Friday 9-5pm, excluding bank holidays. You’re welcome to email us at sales@goodhealthnaturally.com and we’ll get back to you when we’re back in the office. 

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For UK orders, we offer free postage on orders over £30 in product value. Please note, this may differ on practitioner, trade and international orders.

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Unfortunately, these things happen from time to time. Give us a call during opening hours and we’ll do our best to resolve this.

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If your package arrives damaged or you have a problem with the products received, this should be reported within 5 working days of receiving your items. You can either give us a call on 0333 7777 333 or email us at: sales@goodhealthnaturally.com and our customer service team will be able to advise further.

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If your order hasn’t been sent, we will do our best to accommodate you. Please have your order number ready and give us a call on 0333 7777 333, then we can advise further.

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We aim to post all orders placed before 1pm GMT, Monday-Friday the same day. 

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